Support, FAQ & tickets
Which channel should I use?#
| Need | Where to go |
|---|---|
| Short answers (membership, basics) | FAQ |
| Step-by-step how-tos | This Help centre — Platform · Learning |
| Account or technical problem (signed in) | Tickets — steps below |
| Cannot sign in / guest enquiry | Contact |
| Abusive private message | In Messages, use Report on that message — see Messages |
| Broader Code of Conduct concern | Ticket or Contact, with links/screenshots — see Code of Conduct |
FAQ#
Short answers live on the FAQ. Use search on that page for membership, roles, and platform basics. Each FAQ category also links to longer Related Help guides when Help is enabled.
Help centre#
Step-by-step guides start at Help home. After you sign in, My Dashboard Quick links also point to the tools available to you.
Tickets (signed-in members)#
Use tickets when you need the support team to look at an account, bug, or access problem.
- Open Tickets (also linked as Tickets in the mobile menu when signed in).
- Choose a type (Error, Functionality question, Bug, Feature request, or Other).
- Describe the issue, what you expected, and what you tried.
- Add screenshots or error text when you can.
- Submit and watch for email or ticket replies.
Statuses you may see: Open, In progress, Waiting, Resolved, Closed. You can reply until the ticket is Closed.
Do not use tickets for ordinary member-to-member chat—use Messages for that.
Reporting conduct issues#
- Single private message: open the conversation → Report on the message (Messages).
- Forum or other behaviour: open a ticket (or Contact if you cannot sign in) and include links or screenshots.
- Reports are reviewed. Breaches of the Code of Conduct can lead to disciplinary action.
Contact (guests)#
If you cannot sign in, use Contact.